FAQs

Frequently Asked Questions

What products does Velaryn sell? Velaryn specializes in premium massage and beauty tools, including facial rollers, LED masks, and wellness devices designed to bring a spa-luxury experience to your home.

How long does shipping take? Orders are processed within 1–3 business days. Delivery takes 6–12 business days for both US and international orders. See our full Shipping Policy for details.

Do you ship internationally? Yes! We ship worldwide. Please note that customs fees and import duties may apply depending on your country and are the responsibility of the customer.

How do I track my order? Once your order ships, you'll receive a confirmation email with a tracking number. You can also visit our Track Order page to check your status.

What is your return policy? We accept returns within 90 days of the order's placement. Items must be unused and in original packaging. Visit our Return Policy page for full details.

How do I start a return or exchange? Email us at velora.warm@gmail.com with your order number and reason. We'll respond within 1–2 business days with next steps.

My item arrived damaged — what do I do? We're so sorry! Contact us at velora.warm@gmail.com right away and we'll arrange a replacement or refund at no cost to you.

Are your products safe for all skin types? Our tools are designed for general use, but we recommend consulting a dermatologist if you have sensitive skin or specific skin conditions before use.

How do I contact you? You can reach us anytime at velora.warm@gmail.com. We respond within 1–2 business days.